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Terms of use

When buying from “Quesos Chillón Store” expressly accepts the following Conditions of Use and Privacy Policy:


Links policy and limitation of liability.

Queserías Chillón Plaza S.L. , by this clause declines any type of responsibility that arises for damages that may be affected by the use that users make of the web, its services, contents and links. As well as the damages that may occur as a result of the lack of operation and correct functioning of the aforementioned website, indicating that in any case it is not responsible, nor does it guarantee its availability at all times, committing itself, whenever it is possible to report possible interruptions in the operation of the website.

Jurisdiction and applicable laws.

The contractual relationships that arise from the use of this website will be governed in any case by Spanish legislation, which will be applicable to interpret and give validity to the provisions of this website.

The user of the website submits, waiving any other jurisdiction, to settle disputes arising from the use and interpretation of the website to the courts and tribunals of ZAMORA.

How to buy

The purchase will be made in three very simple steps:

Step 1: Sign up

To register on our website, click on “Register”. You will be sent to an area where you will be asked for various information (necessary to send your purchases). Once you have filled in the fields with your data, press the send button. After this step, open your email, you will see the user with whom you have registered (It is your own email) and the password, you are already Registered!

Step 2: Enter as user

To make a purchase you must be logged in before, for this what you must do is:

On the main page, put the email and password in the corresponding boxes, press the login button and log in as a user on our website.

Step 3: Buy

Browse the web and choose the products you want once each product is located, click at the bottom of the product on “Add to cart” and “buy”, you can add all the products you want to your cart.

To finalize the purchase, click in the lower left part of the web on “See basket” and inside the basket you will see that there is a button called: “Process order”, complete the information that will be requested and press the “Continue” until your order is completed.

Terms of sale

These conditions of sale will govern the Purchase and Sale Contracts formalized between Queserías Chillón Plaza S.L. and each client, being mandatory for both parties:

1. Prices:

The prices indicated below each product are total (VAT included) and you only have to add the shipping costs that, for each destination and chosen transport option, are specified.

The prices are reflected in euros.

The prices and conditions shown are valid at all times, and are valid only in the open session.

Queserías Chillón Plaza S.L . reserves the right to modify the amount thereof when required by market circumstances.

In the order confirmation information, prior to the buyer accepting the operation, the prices of each of the chosen items are clearly specified, the specification of the delivery costs that will be applicable to the operation and the promotions or discounts that, where appropriate, are applicable.

As you will see, when ordering through the Web, the corresponding invoice will arrive at the email address that you provide and accompany the products ordered.

For any information about your order, you just have to write to us at info@quesoschillon.com

2. Shipping, Orders and Payments:

The delivery of the orders will be made after payment of the total invoice.

Orders will be delivered by Queserías Chillón Plaza S.L. by its own means or through a transport agency designated by it.

Orders will be delivered to the address designated by the buyer together with a card with the text provided by the buyer, therefore Queserías Chillón Plaza SL does not assume any responsibility when delivery cannot be made as a result of The data provided are inaccurate or incomplete or when delivery cannot be made due to the absence of the recipient. Notwithstanding the foregoing, Queserías Chillón Plaza S.L. will adopt the measures required of a diligent merchant so that delivery can be made as soon as possible, both to the satisfaction of the sender and the recipient.

Once your order has been placed Queserías Chillón Plaza SL will contact you by phone or mail, in less than 24 hours and we will inform you of the delivery time, the delivery time is established between 72 hours depending on the stock of the product, in case the order is urgent, do not hesitate to contact us.

On Saturdays, Sundays and holidays there is no order pick-up or delivery service, a circumstance that must be taken into account when calculating delivery dates. In periods in which special circumstances occur (designated dates such as Christmas, transport strikes, extraordinary events …), shipments may suffer some delay.

Queserías Chillón Plaza S.L. does not guarantee deliveries at specific and specific hours. If the buyer indicates a specific delivery date, or within it, shows a preference for a specific time slot, it will be understood that he does so for guidance. Queserías Chillón Plaza S.L. must communicate this circumstance to the carrier so that, as far as possible, it complies with this indication, without assuming any other obligation or responsibility.

When you receive your order, make sure that it is not tampered with, otherwise make it clear on the delivery note, for your later claim.

3. Shipping costs:

The minimum shipping costs are € 5.25 per order. Offer valid for Spain.

4. Packing:

All orders are meticulously packaged. We always use boxes and other protective materials.

5. Payment methods.

5.1 Bank Transfer or Account Deposit.
5.2 Cash on Delivery.

5.1 Bank Transfer or Account Deposit.

You can make the payment in any of the following banking entities:
Banco Popular
0075 5726 13 0600092881
Owner: Cheese factories Chillón Plaza SL
Concept of deposit in both accounts: Order code.

5.2 Cash on delivery (price increase by 4.00%. With a minimum of € 5.25).

Queserías Chillón Plaza SL reserves the right to accept or cancel this payment method.
Our contact email is: info @ cheeseschillon.com

6. Returns:

Queserías Chillón Plaza S.L. wants to offer you the best service. Therefore, you can return any product purchased with home delivery by contacting us via E-mail at info@quesoschillon.com .

The buyer has 7 days to return the product from the date of receipt, as long as it is unsealed and is in perfect condition for sale both the content and the packaging (Product, accessories and original packaging).

Without questions or objections, if you are not satisfied with your purchase for any reason, we promise to refund the amount of it in one of these ways:

Substitution of the product or Refund of the full amount (deducting the round trip postage, as well as the administrative or other expenses that are generated as a result of its return):

You can choose to exchange the product for an equal one in perfect condition in case the original was defective or for any other product found at https: // www.quesoschillon.com
Queserías Chillón Plaza SL is responsible for all expenses incurred for these purposes whenever the return is due to an error in shipping, or the item arrives defective.

If the shipment was made correctly by us and the return is due to the customer’s personal reasons, the product will be collected at the customer’s expense. If the customer chooses to return the amount paid for personal reasons, this will be done discounting the shipping costs incurred.

6.1 Under the following conditions:

Make the return within 7 days of receipt of the order.
Return the product in its original packaging and in the same conditions in which it was delivered (Product, accessories and original packaging).

7. Information and Queries:

For any information about your order or about the characteristics of the products and services we offer, as well as if you wish to communicate any type of incident or claim, you just have to write to us at info@cheeseschillon.com .

8. Personal data protection.

In compliance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data, we inform you that all personal data you provide will be included in an automated personal data file, created and maintained under the responsibility of Queserías Chillón Plaza SL

The purpose of this file is to facilitate the processing of orders and, if you have expressly authorized us in the corresponding box, also to send you commercial communications about products and services that may be of interest to you.

Queserías Chillón Plaza SL customers may at any time exercise their rights of access, rectification, cancellation and opposition, communicating it by email to info @ quesoschillon.com or in writing to:

Queserías Chillón Plaza S.L. B-49009848
Carretera Tordesillas, Km. 11
Polígono Industrial – Parcela 1
49800 – Toro (Zamora)

This merchant agrees not to allow any transaction that is illegal, or is deemed by the credit card brands or the acquiring bank, that may or has the potential to damage their goodwill or negatively influence them. The following activities are prohibited under the card brand programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Purchaser, Issuing Bank, Merchant, Cardholder, or cards.

In addition, the following activities are also explicitly prohibited :

Sale of alcoholic beverages to minors under 18 years of age.